This email is submitted in an effort to recognize the great job done by Mr. David Tinsley as he helped us repair a printer we sorely needed. After receiving the necessary part, he installed it in our printer. We experienced some minor problems again after he left and he returned and reapplied his efforts making sure the problem was addressed from many different angles. The consultation time alone was enough reason to send this letter, but his attitude and great PR are great examples to all service technicians as how to work with the clients they encounter. Thank you again for your support and thanks to all of you for working so diligently to address the needs of our school.
Lawrence A. Veasley
Fairfax County Public Schools
As a non-profit organization, Virginia Stage Company went for several years installing and supporting our network with volunteered IT help. As a result, we have a hodge-podge system that can no longer be maintained internally. ESI has worked with us in a professional, timely manner to bring our IT system up to the level that serves our needs in addition to providing daily maintenance support. When all is said and done, ESI is providing this service at less expense than what it was costing the Company with volunteered IT help. I am very pleased with ESI and its support of Virginia Stage Company and our IT system.
Virginia Stage Company
We are several weeks past the first visit by your technical team [Justin Bucelato and Antonio Kennedy], and I cannot express my gratitude for their assistance. Justin was a wealth of knowledge and eagerly shared anything he could that might assist us as we move forward here in Surry County. It is apparent that he has a servant's heart and is willing to make sure no stone is left unturned in assisting others. Your team is stronger because of his efforts and ESI's reputation is bolstered by his positive customer service approach.
Eddie Drake
Director of Operations/Procurement
Surry County Public Schools
The latest example of [Art Atilano's] dedication to the City of Virginia Beach occurred just last night. Art was preparing to leave for the day and we needed his assistance at the Sheriff's Office. He stayed until after 8:00PM and assisted this very challenging customer until the issues were resolved. He is truly an asset to ESI and the City of Virginia Beach.
Rob Atwood
Information Systems Coordinator
Department of Communications & Information Technology
City of Virginia Beach
ESI has provided the Virginia Arts Festival with excellent copier services since 1994. This strong relationship has recently grown to include ESI maintenance for all printers and large print jobs. ESI has saved the Virginia Arts Festival twenty percent while providing outstanding customer service and responding to all requests quickly and courteously.
Virginia Arts Festival
I'd like to let you know that your company has a real asset in Chris Carmichael. Chris consistently goes beyond expectations in solving my IT problems. I rely on Chris as my IT department and he has always delivered. He's courteous, extremely competent and a pleasure to work with.
Gregg Kennerly
Regional Manager
Rogers Benefit Group
I would like to take a moment to thank you [Gilbert Taylor] and your staff members at ESI for the great job you have done in tending to our technology needs. You are all professional, efficient, and careful in seeing that our purchases suit our needs for the long term. I have been very impressed with your products and services provided to us over the past three years.
I look forward to working with ESI for many more years to come. I would definitely recommend your company to anyone with the need for technology products or services. Thanks again.
Kevin D. Ramsey
Commonwealth Governor's School Network Engineer
After last night, I wanted to take a minute today, now that things have settled a little, to let you know how much I appreciate and depend on ESI's support. Several times in the past I have needed to call ESI for parts to be shipped over night or for service when the problem was beyond my skill level to resolve quickly myself. Debbie [Nagovich], you have found parts when there were no parts to be found, then have them shipped to our door the next day. Gene [Starr] has spent a few nights with me here at the hospital when we would have a network failure only find a user has created a loop back on the network or a virus was loose on the network. Really it is Gene Starr and Debbie Nagovich to the rescue time and time again when we are in need. Thanks to the two of you!!! I couldn't sleep at night if I didn't have the two of you to depend on!
Linwood Stocks
Network Analyst
Obici Health System
I'm writing on behalf of everyone here at Virginia Ballet Theatre to thank ESI for everything you have done for us. The new phone system you donated has drastically changed our workload within the office allowing each of us to better concentrate on our own responsibilities. The new system took an overwhelming situation and made it manageable.
We would also like to commend your company on the service provided to us. From the very beginning, everyone there has been thorough in fmding out what our particular needs were and have strived to provide excellent customer service. From our account manager, Chris Opitz, who always follows up to make sure a problem was taken care of to Richard Parker who seems to almost magically appear at our door to walk us through features and programs we don't quite understand yet. . .. to the operator who made a point of calling me back to make sure my call had been taken care of, even when it wasn't her job.
In this day of technology, when everyone has the best product to sell, it is service that sets a company apart. Electronic Systems meets and exceeds the needs of its customers - thank you!
Jennifer H. Baden
Director of Marketing & Sales
Virginia Ballet Theatre
Thank you [Deborah] for your follow-up email; I too enjoyed our conversation today and the wealth of information you provided me. As I openly stated, I am extremely impressed with the quality and professionalism exhibited by the ESI staff members with whom I have had occasion to work. You unquestionably demonstrated that same high level of competence in our discussion.
I fully appreciate the benefit of a work analysis. In my past life in the military, mid-way before changing careers into law, I spent 14 years in administration. A few years included a tour in occupational study and workflow analysis, which I frankly found quite eye-opening. Similarly, it consisted of doing a study of workers; what they did, how they did it, and developing a comparison to determine if it's being done most efficiently or if it's even necessary at all. As such, I have a full appreciation of your role in conducting a "document workflow analysis" and what the outcome of that could bring.
Again, thank you for your initial consultation and the high-spirited conversation.
Vinny Pasquarelli
Firm Administrator & Settlements Manager
Sacks & Sacks, P.C.
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